Billing Policies and Procedures

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Catalogs Course Descriptions Schedules Calendars Student Billing Husky Card Academic Records Student Services Forms FAQ Contact Us Registrar Home		Billing Policies and Procedures Student Billing and Husky Card Services have now joined the Registrar's Office Web site. Financial Aid information is at www.financialaid.neu.edu. Payment Methods Discrepancies in Your Bill Late Fees Over and Reduced Course Loads Refund Policies Refunds for Withdrawal Undergraduate Day Graduate Schools Part-Time Engineering School of Law College of Professional Studies Lowel Institute School Residence Rate Adjustments Tuition Paid Directly by Employers or Other Third Party Tuition Reimbursement Payment Methods Full payment of tuition, residence hall fees and other related charges are due prior to the start of the term. The following are accepted methods of payment: Check or money order made payable to Northeastern University. Checks may be mailed to: Northeastern University ATTN: Cashier's Office, 248 Richards Hall 360 Huntington Avenue Boston, MA 02115-5000 MasterCard, Visa, American Express or Discover payments may be made by calling our 24 hour automated charge line 617.373.2319 or outside Massachusetts, 866.553.2523. Or on the web via Northeastern's Web Shopping Cart on myNEU. Funds wired directly to the University's bank: Bank of America, USA, 100 Federal Street, Boston, MA 02110, USA. Account # 9429409686 ABA#026009593. Reference: Northeastern University, Student's Name and Student Account Number. Enrollment in one of our monthly payment plans. A past due balance may result in prevention of registration or grade release. Discrepancies in Your Bill Discrepancies in your bill should be addressed in writing to the Office of Student Accounts. Include your name, account number, dollar amount in question, date of invoice and any other information you believe is relevant. Address the correspondence to: Northeastern University ATTN: Student Accounts, 120 Hayden Hall 360 Huntington Avenue Boston, MA 02115-5000 Or e-mail studentaccounts@neu.edu. If there is a billing problem, pay the undisputed portion of the bill to avoid responsibility for any late fees. A past due balance may result in prevention of registration or grade release. Late Fees In cases where students default on financial obligations, the student is liable for the outstanding balance, collection costs and any legal fees incurred by the university during the collection process. A past due balance may result in prevention of registration or grade release. Over and Reduced Course Loads Undergraduate day tuition is charged on a flat per-term basis which includes the cost of each student's normal academic curriculum requirements for that term. An overload charge occurs when a student is enrolled in more courses than prescribed by the program's curriculum. Undergraduate full-time day students may register for an additional one term-hour course(from a selected list of courses) at no additional charge. Undergraduate full-time student adjustments for reduced loads are made only when the course load falls below 12 credits. The standard course load for a summer half session is 6-8 credit hours. Course loads more or less than this will be billed accordingly. Refer to the per credit hour and overload rate. Refund Policies Credit Balances To submit a request for a refund on a credit balance because of overpayment, the Student Refund Request must be submitted through the student’s myNEU portal located under the Self-Service tab. Why process request through myNEU portal? Secure site Streamlines process—all pertinent information collected at time of request On-going email communications on the status of your request Form number assigned to specific request assists with any follow-up Some tips on expediting the processing of your request Verify that you have an existing credit on your account before submitting your request. Anticipated credits are funds that have not been received by the University, and therefore cannot be refunded. If the credit in your account is due to a Parent Plus/Alternative Loan and/or Payment Plan payment(s), we need to have the borrower or bill payer complete the Refund Authorization Form prior to releasing the funds requested. Note: Credit Card Payments—In the event a credit card was used to pay any student charges, credit balances in the student's account will first be applied to the credit card used, with any remaining balance paid to the student, unless otherwise indicated. Refunds for Withdrawal • Undergraduate Day • Graduate Schools • Part-Time Engineering • School of Law Tuition credits are granted through the first five weeks of a term based on the date of the official withdrawal processed by the registrar's office. Non-attendance does not constitute official withdrawal. Credit policies vary according to the duration of the course. Typical tuition adjustments are made according to the following schedule: The first week of class is the week containing the "classes begin" date listed in the academic calendar. Graduate students receive 100% refund through the second week. Full Semesters During the first week – 100% refund During the second week – 90% refund During the third week – 80% refund During the fourth week – 60% refund During the fifth week – 40% refund After the fifth week – no refund Summer Half-Semesters During the first week – 100% refund During the second week – 75% refund During the third week – 50% refund During the fourth week – 25% refund After the fourth week – no refund Law School Quarters During the first week 100% During the second week 75% During the third week 50% During the fourth week 25% After the fourth week, no refund Payment options and credit policies vary on some courses (4-week, 5-week, and 6-week intensives; workshops; and special sequence courses) and special programs. If you are unsure about a course you are taking contact the Office of Student Accounts. Transcripts and other academic records will not be released until all financial obligations to the University have been met. All rates are subject to revision at the discretion of Northeastern University's Board of Trustees. For information regarding policies that effect eligibility for federal grants and loans upon your withdrawal, please visit the Student Financial Services website. Refunds for Withdrawal • College of Professional Studies • Lowell Institute School A 100% refund will be given to any student who drops a course during the two weeks of classes. Any student seeking to drop a course after the second week of classes will be ineligible for a refund. *In addition, nonattendance does not* constitute dropping a course. A student must submit a formal drop request in order to be eligible for a refund.** Off-Cycle Classes With the exception of 3 day intensive courses, the new refund policy also applies to all off-cycle courses. Specifically, a 100% refund will be given to any student who drops an off-cycle course during the first week of classes, a 50% refund will refund will be given to any student who drops an off-cycle course during the second week of classes, and no refunds will be given to any student who drops an off-cycle class after the second week of classes. Professional Development Courses For professional development courses, payment must be made no later than the first day of the course. Seminar fees are fully refundable if Northeastern University receives written documentation of a cancellation or reschedule on or before the 14th day prior to the start date of the course. Cancellations made within 14 days of the start date are subject to a 25% assessment. If a student fails to attend a seminar without notifying Northeastern University, the entire tuition may be assessed. A substitute may be sent in a student’s place in order to avoid a cancellation charge. Residence Rate Adjustments Residence rate adjustments are made by the Office of Residential Life. For specific rate adjustments, refer to the office's Residence Hall and Dining License Agreement. Residential Life Tuition Paid Directly by Employers or Other Third Party In those situations where the tuition is paid directly to the university by a third party, the student must provide the Office of Student Accounts with a purchase order or a written statement of intent to pay by the third party. If there are stipulations associated with the payment agreement, such as a minimum grade level, then the student must either pay the university directly or enroll in one of the payment options. Tuition Reimbursement Many companies, embassies and agencies directly reimburse students for their educational expenses upon successful completion of courses. In these situations, the student is responsible for paying the bill at the beginning of the term or selecting another payment option. Tuition may not be left unpaid pending reimbursement by a third party.