The EAP is a professional, confidential service available to all faculty and staff to help you and your family members resolve personal problems which may affect your health, relationships or work performance. In addition to these services, the EAP offers work/life advice and referral services for issues such as child care or help with an elderly parent. You can access these services at any time via confidential self referral.

Northeastern has partnered with ValueOptions, a highly regarded, nationally known provider to offer these services. All faculty, staff and their eligible dependents are entitled to receive up to six face-to-face visits with an EAP counselor per person, per problem, per year. The EAP has a network of counselors who have offices near your home and near the Northeastern campus. EAP counseling services are provided at no charge to you and are available 24 hours a day, seven days a week, 365 days a year.

EAP counselors are licensed clinicians who will work with you to develop workable solutions to your problems or refer you to appropriate resources should your problem require more long term attention. If referrals are necessary, they will be coordinated through your medical plan. Through an online service, Achieve Solutions, you will have access to comprehensive information and practical recommendations related to work/life issues, mental and behavioral health, addiction and recovery, and life events.

Call your EAP for confidential counseling and assistance at any time: 1-866-704-6474

For additional information, please contact HRM at 617-373-2230.