Procedure

Title:	Work Order Requests
Policy / Procedure No:	FD008
Purpose:	To define the procedures for work order requests.
Who Performs:	Facilities Customer Service Center 10 Gainsborough Street x2754.
General Information:	The Facilities Customer Service Center is the communications center responsible for gathering accurate information for work requests for repairs, special services and emergencies related to the Facilities Operations of Northeastern University. The Facilities Customer Service Center is the primary command center for the Facilities Division and is open 24 hours a day, 7 days a week, 365 days a year.
Contact Person:	Customer Service Director, 140 CN x2700

PROCEDURE:

1. Student, faculty or staff person calls the Facilities Customer Service Center at x2754 to enter in a work request. Self-service is available via: www.housing.neu.edu and at www.facilities.neu.edu

2. The customer provides the following information:

1. Customer name, phone number and NEU email address

2. Location, i.e., building, and room number

3. Alternate contact name if possible and their phone number

4. Department name, if applicable

5. Detailed description of problem