Procedure

Title:	Lock and Key Request
Policy / Procedure No:	FD004
Purpose:	To define the procedures for requesting Lock changes and/or keys made.
Who Performs:	Lock Shop.
Documents Needed:	Lock and Key Request Form
General Information:	In order for locks and keys to be administered a lock and key request form must be filled out completely and signed by authorized personnel. This form can be found at www.facilities.neu.edu, select forms.
Contact Person:	Lock Shop, 10 Gainsborough Street x2754

PROCEDURE:

1. Student, faculty or staff person calls the Facilities Customer Service Center at x2754 to enter in a work request. Self-service is available via: www.housing.neu.edu and at www.facilities.neu.edu

2. The customer provides the following information:

• Customer name, phone number and NEU email address

• Location, i.e., building, and room number

• Alternate contact name if possible and their phone number

• Department name, if applicable

• Detailed description of problem