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Facilities Division - Building Services Maintenance Request
Procedure
| Title: |
Building Services Maintenance Request |
| Policy / Procedure No: |
FD001 |
| Purpose: | To define the procedures for requesting building service/maintenance. |
| Who Performs: | Building Services |
| General Information: | The Building Services Department handles routine maintenance required by the University that includes academic and residence halls, operational services (such as cleaning, shades/blinds cleaning, special event set-up, snow removal, and pest control), please see Facilities Service Request Procedure. |
| Special Instructions: | none
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| Contact: | Facilities Customer Service Center, x2757. |
PROCEDURE:
1. Student, faculty or staff person calls the Facilities Customer Service Center at x2754 to enter in a work request.
Self-service is available via: www.housing.neu.edu and at www.facilities.neu.edu.
2. The customer provides the following information:
- Customer name, phone number and NEU email address
- Location, i.e., building, and room number
- Alternate contact name if possible and their phone number
- Department name, if applicable
- Detailed description of problem
3. Customer will receive a verification email, which includes the work order number for future reference.
4. Email confirmation will be sent to confirm that the work request is done.
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